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Home / Community / Student Discussions / Assignment Support

Complaints and the National Regulations

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Started by mel98 · Fri, 14 Aug 2015 · 12:00 PM · 1 replies · 2,398 views

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mel98 avatar
mel98 Original Post ⏱ Fri, 14 Aug 2015 · 12:00 PM ·💬 5 posts
Hi guys, I think I am going mad I have searched the whole National Regulations trying to find how to deal with parent complaints but haven't found anything please help ??!!
Thankyou :thumbup:
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Lorina avatar
Lorina ⏱ Sat, 15 Aug 2015 · 4:57 AM ·Founder ·💬 14,530 posts
Quality Area 7 - Leadership and service management

Standard 7.3: Administrative systems enable the effective management of a quality service.

Element 7.3.4: Processes are in place to ensure that all grievances and complaints are addressed, investigated fairly and documented in a timely manner.

:geek:,
Lorina
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