Hi
c. Identify the National Quality Standard and sub-element that relates to service complaints management. Use the link to the Guide to the National Quality Framework to help you answer this question.
my answer is National Quality Standard, Quality Area 7:
Element 7.1.2: Systems are in place to manage risk and enable the effective management and operation of a quality service.
Element 7.1.3 Roles and responsibilities Roles and responsibilities are clearly defined, and understood, and support effective decision making and operation of the service.
Element 7.2.1: There is an effective self-assessment and quality improvement process in place.
I am on right track
c. Identify the National Quality Standard and sub-element that relates to service complaints management. Use the link to the Guide to the National Quality Framework to help you answer this question.
my answer is National Quality Standard, Quality Area 7:
Element 7.1.2: Systems are in place to manage risk and enable the effective management and operation of a quality service.
Element 7.1.3 Roles and responsibilities Roles and responsibilities are clearly defined, and understood, and support effective decision making and operation of the service.
Element 7.2.1: There is an effective self-assessment and quality improvement process in place.
I am on right track
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